Refund policy

At OakKitchen, customer satisfaction is important to us. We want you to feel confident when purchasing kitchen organization and storage products from our store. For this reason, we offer free returns and refunds within 30 days, subject to the terms described below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received. Where reasonably possible, please include the original packaging, accessories, components, manuals, and other materials supplied with the product.

Products that have been intentionally damaged, materially altered, misused, or returned with missing essential components may not qualify for a full refund, except where otherwise required by applicable consumer protection law.

Free Returns

Eligible returns made within our 30-day return period are free of charge. Customers should contact us before sending a product back so that our support team can provide the appropriate return instructions.

Please do not send a return to our business address without first receiving return instructions from OakKitchen, as the appropriate return destination may vary.

How to Request a Return

To begin a return, contact us at:

Website: OakKitchen.store
Address: 1485 Rue Poirier, Montréal, QC H4L 1H5, Canada

Email: support@OakKitchen.store
Phone: (905) 235-7112

Please provide your order number, the email address associated with your order, the product you wish to return, and a brief explanation of your request.

Our customer support team will review your request and provide instructions for completing the return.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Including clear photographs of the product and packaging may help us review the issue more efficiently.

Depending on the circumstances, we may provide an appropriate solution such as a replacement, refund, or other remedy available under applicable law.

Refunds

After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after issuance may vary depending on your bank, card issuer, payment provider, or financial institution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

If an order has already been processed or shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.

For questions about returns or refunds, contact support@OakKitchen.store.